My Favorite Bedding Store One Stop Shopping For All Your Bedding Needs |
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Receiving Your OrderWhen order is received be sure it is exactly what was ordered before using or washing, if the item is incorrect please call customer service at 908-839-2381 for assistance. All sales are final. Customer ServiceOur customer service, line is always available to ask questions or leave a message you can call us direct at 908-839-2381 or you can e-mail us 24 hours a day 7 days a week including holidays for a prompt response at customerservice@myfavoritebeddingstore.com ShippingMost Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered within the continental United States. Incorrect addresses are subject to a $5.00 UPS correction fee. Signature required option is available for UPS shipments upon request only. Returns / CreditsCustomer is responsible for return of product(s) to correct return address. Returns received used or without original packaging per My Favorite Bedding Store will not be accepted unless defective. Please call customer service direct prior to return for return address and authorization, returns received without proper authorization will not be accepted. Sheet sets not defective, feather bedding, fiber beds and Goose Down items are non returnable if removed from the package it was shipped in. Silk bedding not defective are non returnable if removed from the package it was shipped in.All Sales Are Final. Upon receipt of any return customer may be charged an additional amount for re-shipping package back to manufacturer if returned or is a non-returnable item per My Favorite Bedding Store. Damages/Exchanges/Replacements/ Defects/Claims/WarrantiesAll items are warranted for 30 days from date of receipt by customer. Items for exchange must be issued an exchange number and items must be in original resaleable condition and not to have been used or washed per My Favorite Bedding Store Sales policy. Returnable items which are defective will be issued a full credit if not replaced or exchanged, defective items which are non-returnable will be replaced only. Customer is responsible for return of defective item per My Favorite Bedding Store Sales return policies. A full refund will be issued for item deemed defective if replacement is not possible. Items under warranty which are claimed to be defective and items for exchange must be issued a return authorization number and return instructions by My Favorite Bedding Store. Wrinkling of fabrics may be common for most 100% cotton, Silk and Bridal Quality Satin materials. My Favorite Bedding Store and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to washing and shredded or worn fabrics in areas of usage. If you received a damaged or incorrect item or have any questions, please call My Favorite Bedding Store at 908-839-2381. CancellationsCancellations will be accepted prior to shipping of order by phone. Please call 908-839-2381. If an order has already been shipped or was not able to be canceled due to shipping procedures then the customer will be responsible for return of item(s) per MY Favorite Bedding Store product and/or return policy. All Bridal Satin items, Special Order Satin and Italian Linens may be subject to a 15% cancellation fee after 5 days of ordering, item may not be cancelled if order is already in production or if shipped. Please call or e-mail customer service if you have any questions customerservice@myfavoritebeddingstore.com . Product ColorsAlthough we make every effort to provide true and accurate colors for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the color(s) viewed on ones monitor will be an exact match to the actual material colors delivered, in addition, we also cannot guarantee that if a fabric swatch or product item is sent that the piece received will match an item ordered of the same material at any other time as dye lots and fabric colors change and may be different from time to time per the manufacturer. Please call customer service if you have any questions on our product colors. Product SizesAll finished sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. My Favorite Bedding Store and its manufacturers are not responsible for shrinkage of material. PaymentWe accept Visa, American Express, Optima, Master Card and Discover for credit card payments. Cashier checks, money orders and personal checks are accepted for mail-in orders, personal checks may delay order processing 10 to 14 days to allow for check clearance. Credit and debit cards will be authorized upon receipt of order and charged at time of shipping or if shipment is imminent, some secured credit cards or debit card bank issuers may withhold funds upon authorization by My Favorite Bedding Store. |
Note: All prices in US Dollars
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